Responsible individuals and staff

Responsible Individual & Registered Provider

Mrs David Lunn
Glencare Homes Ltd
Penhellis House
Cross Street
TR13 8NQ


Registered Manager

Miss Rebekah Walmsley
Penhellis House
Cross Street
TR13 8NQ

Staff who work in the home will be suitably qualified for their department of work. The organisation and skill mix of the staff is shown below:

Clinical Lead– Lauretta Burgess
Registered Nursesat least one per shift
Head of CareLisa Brosnan
Senior Care StaffNVQ Level 3
Care Staff– NVQ Level 2 or training towards it

All care staff must complete the Care Certificate and work towards an NVQ in Health and Social Care if not already qualified in this area. Staff are also provided with training additional to the Mandatory requirements to develop their knowledge and skills, recognising the importance of the personal development of our staff.

The home will have on duty the correct ratio of staff to the number of service users who are living in the home or in accordance with nursing assessments:

8am – 2pm 1 member of staff to 5 service users
2pm – 8pm 1 member of staff to 7 service users
8pm – 8am 1 member of staff to 10 service users

Also in the home will be a Kitchen Manager and a team of kitchen staff to assist in the preparing and serving of food as well as housekeeping staff to ensure the home is kept clean and tidy and that all laundry is done on the premises.