Statement of Purpose

Responsible Individual & Registered Provider

Mrs David Lunn Glencare Homes Ltd Penhellis House Cross Street Helston TR13 8NQ


Registered Manager

Miss Rebekah Walmsley Penhellis House Cross Street Helston TR13 8NQ

Staff who work in the home will be suitably qualified for their department of work. The organisation and skill mix of the staff is shown below:

Clinical Lead- Lauretta Burgess Registered Nurses -at least one per shift Head of Care-Lisa Brosnan Senior Care Staff -NVQ Level 3 Care Staff- NVQ Level 2 or training towards it

All care staff must complete the Care Certificate and work towards an NVQ in Health and Social Care if not already qualified in this area. Staff are also provided with training additional to the Mandatory requirements to develop their knowledge and skills, recognising the importance of the personal development of our staff. The home will have on duty the correct ratio of staff to the number of service users who are living in the home or in accordance with nursing assessments: 8am - 2pm 1 member of staff to 5 service users 2pm - 8pm 1 member of staff to 7 service users 8pm - 8am 1 member of staff to 10 service users Also in the home will be a Kitchen Manager and a team of kitchen staff to assist in the preparing and serving of food as well as housekeeping staff to ensure the home is kept clean and tidy and that all laundry is done on the premises.

Penhellis is a care home which provides general nursing care for up to 26 adults, male and female of varying ages. Accommodation provides adequate space for a wheelchair user and incorporates a seating area in each room. There are communal spaces and bathroom facilities which are accessible for all service users.

To meet the needs of a varied client group we are able to provide several communal areas to enable our service users to feel comfortable and at ease within the accommodation. We recognise that service users of different ages will have different interests and so the home is able to provide and support a variety of leisure interests such as gardening, crafts, workshop and social groups; some are on the premises whilst others involve going out into the local community.

The nursing home prides itself on its ability to provide specialist care for conditions such as Parkinsons Disease, Multiple Sclerosis, Motor Neurone Disease and palliative care. Staff receive regular training both in house and externally to ensure the standards of care we deliver remain high. The nursing home expects to provide further training where necessary to enable us to deliver appropriate and holistic care to all service users. We only admit service users once we have carried out the necessary assessments to enable all needs to be met. The home will decline to admit a service user if we are unable to meet needs. It is the homes practice to involve outside agencies and with the involvement and support of the multi disciplinary team.

Our staff have significant experience delivering care for service users with a broad age range as well as those with physical disabilities and degenerative disease. All care needs will be discussed on an individual basis prior to admission.

Our Statement of Purpose gives information to prospective service users on how we run the home and what they can expect from us at Penhellis.


To only admit service users that we are sure we can provide a high standard of appropriate care and fully meet their needs.  


All service users and/or their representatives are invited to view the nursing home and discuss with the manager and/or staff the type of care required. The manager will have an open approach and encourage staff, service users and their representatives to have an input in the home. The manager will also carry out regular surveys and questionnaires of the people who have an input in the home to ensure high standards are maintained. Regular audits will also be performed in the nursing home to ensure all equipment and services are adequate and meet the needs of the service users.

The manager of the home will ensure that all policies and procedures are maintained and updated when required.

The manager will ensure that the Statement of Purpose is upheld at all times.

Before a service user can be admitted to the home a full assessment needs to be completed by the registered manager or representative to make sure the home is able to fully meet the needs of the prospective service user. This will cover all activities of daily living such as diet, speech & communication, mobility, behaviour, sleep, recreation and a medical history.

All service users and/or representatives read and agree with the homes Terms and Conditions prior to moving in.

Prospective service users are invited to move into the home on a trial basis of up to 4 weeks. During this time either party has the right to terminate the service users stay with no notice required.

Where possible all emergency admissions are avoided. However if it is necessary to admit a service user before all required assessments can be completed the nursing home will ensure all necessary information is gained and given out within 48 hours. All other admission criteria will be met within 5 days.


To provide a holistic and appropriate plan of care for each service user.

To maintain each service users privacy and dignity.

To ensure each service user receives care from outside health professionals when necessary.



Each service user will have their own care plan in which all information required to provide a high standard of care is documented. This plan is available for all care staff to read to ensure they carry out the correct care.

Care plans will be reviewed monthly or more often if necessary by the manager or representative and any changes to the service users health and or care requirements will be documented and changes to care implemented. Subject to the service users agreement the involvement of family and friends is actively welcomed in the service users daily life, within the scope of the care plan. Subject to us receiving consent from the service user, family and friends are encouraged to contribute to the care plan reviews. At all times any information recorded in the service users care plan will be written in such a way that it is accessible to the service user and/or representative - taking into account the Data Protection Act 1988. The home has a strict Drug Policy and Procedure, which ensures all service users receive the correct and appropriate medication. These will be reviewed in house by qualified staff and GP when necessary but at least annually and changes implemented under guidance from the GP. Service users where appropriate and in agreement with the management of the home may handle their own medication in accordance with the home's policy and procedure for self medicating service users. Whenever a service user is receiving personal care, the door to the room will be shut and curtains pulled and only those staff required to administer the care will be present. No member of staff will enter the room without knocking to check it is appropriate. Service users will, following a risk assessment, have the right to have a key to their room and be able to lock the door providing all safety requirements are met. All consultations with healthcare professionals, legal and financial advisors are conducted in the privacy of service users room and a nurse will only be present when necessary or requested by a service user or their representative. Service users may entertain friends and relative at any time, providing consideration is given to other service users and staff in the home. All service users will have access to a private telephone in their room for personal use, outgoing calls are charged for. Service users will instruct staff on their preferred term of address and this will be recorded in the care plan and staff will use this at all times. Service users will wear their own clothes at all times. Service users and/or their representative are asked to ensure all clothes are marked with the service users name. Clothes will then be cared for by the home, unless special care is needed - such as dry cleaning, when it will be the responsibility of the service user or their representative. All service users will be treated with respect and the ƓPrinciples of Careƶ will be upheld at all times. During a service users final illness and leading up to their death both the service user and their family and friends will be treated with respect and sensitivity and the service users privacy and dignity maintained. Service users and their representative are asked in advance if they have any final requests, spiritual needs, rites and or function they would wish to receive leading up to and following their death and what staff in the nursing home would need to do. The nursing staff will liaise with the service users GP and any other appropriate healthcare professional ie: MacMillan Nurses to ensure the service user receives adequate pain relief and other symptoms which are causing distress can be managed. If a service users family wishes to stay with them during their final illness then staff will assist wherever possible. Although the home cannot provide separate accommodation relatives are welcome to stay in the home and be provided with meals and beverages. If the service users family require professional bereavement counseling, copies of leaflets and contact details can be obtained from the staff. In the event that a service user has passed away the nursing staff have a strict policy and procedure to follow to ensure all legal requirements are met. Family and friends will be given adequate time to pay their respects. At all times following death staff will continue to show respect and sensitivity to the service user and their family and friends.


That service users are encouraged and helped to maintain hobbies and activities they wish to. Relatives and friends are encouraged to become part of the home and play an integral part of the service users life.

Service users are encouraged to be as independent as they are able.

Service users have the right to exercise free choice and control of their lives wherever possible.

That meal times are a social time and meals are nutritional and well presented.


The manager or representative will discuss with the service user during pre-admission assessment any hobbies or activities the service user would like to pursue after their admission and if these would be practical. The findings will be passed on to the activities coordinator for any arrangements to be made. All recreational activities are subject to a risk assessment before being incorporated into the care plan.

Visits from the service users preferred clergy are encouraged. If a service user wishes to visit their usual clergy the home can arrange this and a member of staff can accompany the service user. There may be an additional charge for this.

Relatives and friends are encouraged to visit the care home and are made to feel welcome. Where service users can still get in cars families are encouraged to take them out.

Service users are encouraged to set their own timetable for the day and the care home has policies and procedures for promoting independence.

Service users are encouraged to bring with them appropriate personal belongings to help ensure their room feels like home and comfortable, providing items are practical for the room.

The home prefers and actively encourages service users and /or their representatives to handle their own financial affairs, but the home will give help and guidance when requested.

Our menu is based around the needs and wishes of the people using our service and people are encourages to be involved in this process; it includes fresh products and where possible from local sources. Lunch is generally the main meal of the day, but changes can be made to accommodate individual service users.