Set in stunning grounds and steeped in history, Penhellis House Nursing Home could be nestled in the middle of the countryside yet has the convenience of being situated a very short walk from the centre of the historic town of Helston.
Penhellis House Nursing Home holds the honour of playing host to Helston’s famous annual “Flora Dance”. The Flora Dance makes its way through the house and grounds on its way through Helston. A spectacular event for residents to watch from the beautiful gardens. Residents are encouraged to enjoy a walk around the garden paths or just take in the fresh air sitting beside the pond.
As well as digital flat screen television and internet access in all rooms there is also a high specification Nurse Call system giving peace of mind by logging every single call, visit and attendance by staff.
In addition to communal areas there is also a Hairdressing Salon and Treatment Room for use by the GP, Chiropodist, Dentist, Optician and hairdresser.
We have built a reputation for delivering the highest standards of professional nursing care in luxurious surroundings with a powerful element of exclusivity. We would like to invite you to come and see what we have to offer and join us for afternoon tea - always with beautifully prepared home baked cakes scones and pastries
11 single bedrooms [5 en-suites, 1 of which is a luxuriously spacious Respite Room]
fully assisted bathroom, toilet facilities, lounge with wall mounted flat screen digital television
Purpose designed laundry.
Fully commercial kitchen
8 single bedrooms [5 en-suites]
3 bedrooms [2 are double rooms with en-suites and 1 is single en-suite]
quiet lounge / Function Room with Internet access and beautiful multiple aspect view over the grounds
Hair Salon / Treatment Room
All rooms are immaculately furnished and presented with all the specialist equipment necessary in a nursing home.
The home has extensive policies and procedures in place to protect clients, staff and visitors.
The nursing home provides the following services by bringing in outside professionals; the service user however is responsible for paying for these services privately;
Hairdresser - A hairdresser visits the home on a weekly basis and all clients may visit our Salon for a treatment.
Dentist - The dentist visits the home on a regular basis and as appropriate when required, prices vary depending on work to be carried out, but you will be informed of the cost prior to any work being done.
Chiropodist - The Chiropodist visits the nursing home on a monthly basis. If extensive work is required then the price will be discussed on an individual basis.
Optician - The Optician visits the nursing home on request - prices vary depending on requirements.
Newspapers - Newspapers can be ordered from the local newsagents and delivered to the home, if you require a paper please speak with the Manager who will place your order for you.
The home has an arrangement with Helston Medical Centre where one of their GP’s will visit the home routinely for a Doctor’s Round, where any concerns can be discussed and appropriate actions taken. All of our clients are welcome to register with this surgery – see the Nurse in Charge when you view the home.
Alternatively, the Patient Charter states that every person has a right to register with a GP of their choice and if your GP is willing to visit the home, then the home is happy for you to remain with your own GP.
We are staffed 24 hours a day by "waking" staff which includes a qualified nurse with a current NMC registration on every shift.
We are a dedicated team of carers who provide a high quality of care for our clients; most of our staff have been in the nursing and caring profession for many years. We encourage all our staff to undertake study days and courses to improve their skills and so enhance the care they deliver. We also have a comprehensive in-house training policy to ensure the staff we employ maintain the standards we set.
Getting up and going to bed
This choice is left very much up to the individual service user at our nursing home and we try to oblige as close as is possible to their desired time. We allow clients to wake naturally unless specifically requested by the individual to wake them at a set time.
Going to bed, again this is very much the choice of the service user, no-one is expected to go to bed early, unless they request to do so.
We do ask for some patience on behalf of the clients. However, we do our utmost to adhere to your requested times and if we are held up a little, clients will be informed of the impending delay.
Breakfast - This is in the form of a buffet and is available from 6.30 a.m. until the last of the clients has been attended to, which can be as late as 10.30 a.m.
Morning Coffee - Served with a selection of homemade biscuits, between 11 a.m. and 11.30 a.m. there is a variety of hot drinks available.
Lunch - The main meal of the day which always has an option of a hot meal and served at 1.00 p.m. If a client does not want their main meal at lunch, then provisions can be made for it to be served at the evening meal time. Please see menu on following page for examples of the dishes that are served, but if the service user does not like what is on offer then we are happy to offer alternatives.
Afternoon Tea - Served with home made cakes between 3 p.m. and 3.30 p.m.
Supper - Usually a lighter meal of soup and sandwiches, etc. are available if the service user wishes and is
served from 4.30 p.m.
Bedtime drink - Served with biscuits, cake or toast, a variety of drinks are available.
Hot drinks and snacks are available 24 hours a day, on request.
Special Dietary Requirements
Special diets can be catered for; this needs to be discussed during your pre-admission assessment to ensure we can meet your requirements.
We encourage residents to make requests of meals that they would like to see on the menu.
Recreation & Visiting
At Penhellis House we have an activities co-ordinator who encourages service users to pursue their interests and hobbies. The activities are tailored around the service user, their needs and interests to ensure that we provide a personalised and individual programme. Activities are varied and cover physical, social, spiritual and environmental needs and we encourage friends and family to participate.
In addition to our in house activities we organise for entertainers and performers to visit the home on a frequent basis. Church services are held at the home by the local churches on a regular basis and visits from other religious assemblies are welcomed.
We celebrate seasonal and community events such as the traditional Helston flora day dance and Bonfire night with fireworks, garden parties and coffee afternoons. Service users birthdays are always celebrated and we are happy to accommodate small parties and gatherings for these occasions.
Family and friends are encouraged to spend time at Penhellis at their Leisure and welcomed to enjoy our range of afternoon cakes and refreshments. Our Garden room is perfect for enjoying the outdoors whatever the weather or perhaps sit and reminisce in our memory lounge. However you decide to spend time at Penhellis staff are here to help you make the most of this quality time.
"The staff look after you so well"
" The care is very good, I definitely wouldn't want Dad to be anywhere else, We looked at a few homes but chose this one because of the atmosphere"
"I feel very safe and supported if I were to raise any concerns about residents care"
"They are a good organisation
to work for and I feel they are always striving to improve"
"Rebekah has always been approachable and supportive with any issues raised,
"Staff had a good understanding of people's needs and used this knowledge to enable people to be involved in decisions about their daily lives whenever possible"
"People were supported to maintain contact with friends and family. Visitors told us they were always made welcome and were able to visit at any time"
"Have always found staff to be knowledgeable and caring about the residents"
"I have found the care staff and Manager are very open to feedback and sharing constructive advice and support from our team"
"If I had to move to residential care I would consider myself to have done well to be there"
STUNNINGHOUSE AND GROUNDS TO CALL HOME(CLICK TO LEARN ABOUT PENHELLIS HOUSE)V
Frederick Lobb Hil was a County Councillor, an Alderman, and was Mayor of Helston four times. He was also in partnership with Glynn Grylls at Grylls & Hill Solicitors in the Great Office, Cross Street, Helston.
Frederick married Glynn's sister, Loveday Marshall Grylls, born 1809. They lived in Coinagehall Street. They were married on March 3rd, 1831, at Helston and eventually they had six children(pictured right).
Painted on the steps of Penhellis, with distant views of Porthleven.
1. With fishing basket, Frederick Vivian (1831-1904).
2. In yellow dress, Emily Boriase (1833-1916).
3. In pink dress, Georgina Barclay (1834-1916).
4. With hoop, Humphry Grylls (1836-1912).
5. Stroking dog, Pascoe Grenfell (1837-1881).
6. In white dress, Loveday Marshall (1839-1924).
Loveday died just ten days after the birth of the sixth child, on 18th February, 1839 and was buried at Helston.
During the 1830s Frederick employed Mr. George Wightwick of Plymouth to design a Georgian-style house which was soon to become Penhellis. He also designed Helston Guildhall. He was a pupil of Sir John Soane and a friend of Samuel Taylor Coleridge, the poet, whose son, Derwent Coleridge became head master of Helston Grammar School.
The name Penhellis translated from the Cornish language means "Head of the Town".
We believe that Frederick and the six children moved to the new house about 1840.
Helston in earlier days was called "Hellys" or "Henliston". The house was surrounded by farmland which we believe already belonged to Frederick prior to building the house. The old farmhouse is now The Vicarage, the farm buildings now Trehane and the old barn was converted in 1972 to a three-bedroom house with the adjoining field. Immediately behind the house was the orchard and the land extended to what is now Osborne Parc and Grylls Parc.
The house consisted of three ground-floor rooms, a huge kitchen with stone floor, two Cornish ranges, a scullery with open spit, a boot room and a laundry room with copper. The only heating was from coal fires. Water was supplied by four wells. There were three servants. On the death of Frederick Lobb Hill in 1874,
the property went to his eldest son, Frederick Vivian Hill.
Frederick Vivian Hill (pictured right) became a solicitor in the family firm and lived at Penhellis until his death. He never married. There is a small book of his "The Poems of William Cowper Esq."; in it is written "This book was presented to Mr. F. V. Hill on his leaving for Rugby School on the 19th August 1847 by the servants in his Father's house as a mark of their high respect & grateful acknowledgements for the gentlemanly and kind conduct he always evenced towards them". Following in his fathers footsteps, Frederick Hill junior was Mayor of Helston eleven times.
Frederick Vivian Hill
c1890 - Frederick Vivian Hill (before the bow window was added)
Georgina married Richard Phillips of Coventry and died 1916. Humphry married Lavinia Webb and died at Torquay, 1912. Pascoe was a solicitor, died in Plymouth 1881, unmarried. In 1856 Emily was married to John Ratcliffe at Helston, John was Lord Chief Justice of India and had been widowed twice before. He had two sons, Charles and Thomas, both vicars. Together they had 9 children; Albert Edward, born India, 1863, Loveday Rhoda, Emily Georgina, Mary Louise (died in infancy in India), Caroline Lucy, Humphry Grenfell, Ethel, Oliver Prothero and Decima.
Following the death of Frederick Vivian Hill in 1904, the property was left to his sister Emily's eldest son, Albert Edward Ratcliffe with a proviso that Loveday should remain in the house until her death.
Albert Edward Ratcliffe (1863- 1934) always known to his friends as Berty Ratcliffe was articled to his uncle Frederick and became a partner. After 1905 he was Principal of Grylls, Hill & Hill. He married Margaret Alice Barnes (inset below). Some alterations were made to Penhellis - the major one being the installation of a large bow window in the largest room, this became the billiard room. The second room was a living room with a dining table and twelve chairs. In the window was "Polly", a grey parrot whose favourite day was May 8th (Flora Day). He would talk and dance for weeks after the Flora had been through the house.
The family consisted of one son and four daughters - Jocelyn(son), Gladys, Joan (pictured left), Enid and Monica. Jocelyn Vivian played rugger for Cornwall in his youth and later was an enthusiastic sailor, shot and fisherman. He was educated at Upingham, trained in London and joined the firm of Grylls, Hill & Hill. Gladys married Roger Hales, (he had been at Upingham with Jocelyn) and his parents had a holiday home "Trewoon" at Mullion. Joan played golf for Cornwall and hockey for England.
In 1924 Jocelyn wished to marry Daphne Naylor Carne of Falmouth, the daughter of George Carne (left) but before any plans for marriage were made, Great-Aunt Loveday had to be consulted. He drove his motorbike to Falmouth and Daphne rode pillion with him to Penhellis. Great-Aunt Loveday was seated in a large chair in the window, dressed entirely in black with a black lace cap. Daphne walked the length of the room to where Loveday sat. "They tell me you are the daughter of Mr. Carne of Falmouth" said Loveday. Daphne replied that that was correct. There followed two further questions. She struck the floor with her stick and turning to Jocelyn said "She will do Jocelyn, you may go". Great Aunt Loveday died one month later - much to Daphne's relief.
Following Loveday's death Albert and Margaret moved from Park Venton (Ratcliffe Lane, Helston) to Penhellis. After their marriage in 1925 Jocelyn and Daphne moved into Parkventon. Jocelyn was now running Grylls, Hill & Hill and opened a second office in Falmouth. Their son Peter (bottom right) was born and in 1929 they moved from Parkventon, Helston to Falmouth where they also named the house Parkventon and had their second child Gillian(bottom right).
Shortly before his death, Albert had sold all the land on the far side of Church Lane, it's believed for £30 per acre. He left Penhellis to his only son, Jocelyn.
Jocelyn Ratcliffe, now the owner of Penhellis and wife Daphne continued to live in Falmouth. His sister Monica and mother Margaret continued to live at Penhellis. Margaret was a keen gardener, a breeder of wire-haired fox terriers. President of the W.I. and quite late in life had two Jersey cows, who grazed the two remaining fields. She made her own cream and butter.
In 1938 Jocelyn's sister Enid married Seymour Schofield of Godolphin. He rowed for Cambridge at Henley in 1922, and wrote a book "Jeffreys of the Bloody Assizes". They had one daughter, Loveday and lived in Suffolk. Monica married Robert Garland in 1941, they lived at Penhellis for some time and later built Robin Hill in Cross Street. Loveday, Monica, Gladys and Joan were given away by Jocelyn and all four were married at Helston.
With the threat of war the evacuation of children was organised. West Ham Secondary School was sent to Helston. Penhellis was a temporary home. One child was Bryan Forbes. He describes the experience in one of his books. We believe he spent most of the war at Porthleven.
1939 THE WAR YEARS
On the outbreak of war Mount House School at Plymouth was urgently looking to evacuate. Jocelyn's son Peter was there, and Penhellis was offered as accommodation.
They moved in and "Monica" and her grandmother Margaret moved to a bungalow at Mullion. The paddocks were ploughed up to make football pitches, but due to the unevenness of the land, they played rugby instead. Later, the school found larger premises and moved to Tavistock where they remain to this day. The American Army then took over Penhellis and later Margaret moved back and was well looked after by the remaining troops. For many years after the war she received visits and Christmas cards. A tree was presented and planted at Penhellis, but sadly grew to an enormous size and had to be felled. Margaret died in 1964 and is buried with her husband at Breage.
Jocelyn Ratcliffe(right) and wife Daphne didnt move to Penhellis until 1964 after the death of Jocelyn's grandmother Margaret.
Jocelyn only lived at Penhellis for 10 years and died very unexpectedly at Treliske on New Years Day 1973. Daphne lived alone at Penhellis for two years until moving in with her daughter Gillian where she lived happily for another twenty years and died aged 90.
In the absense of any private buyers Penhellis was then sold to "Keltick" a firm already in the town looking for larger premises, they were exploring Cornish waters for oil. With the house they bought the lower field and the old orchard.
Penhellis as it was when Jocelyn and Daphne lived there.
INSPIREDSURROUNDINGS ON YOUR DOORSTEP(CLICK TO EXPLORE CORNWALL)V
St Michael's mount
From ancient cobbles to castle walls, through time and tide, St Michael’s Mount is beckoning.
Striding the causeway, or crossing by boat. Treading medieval pathways or exploring sub-tropical gardens. Climbing to the castle or uncovering stories of harbour, legend and family home. Admire the views, hear the islanders’ tales and unearth a history that lives on in every step. Through time and tide the Mount creates moments to remember. What will yours be?
Discover a very different day out… Whether it's a family trip, a holiday highlight, a personal daydream or a group visit, plan your visit today and find the St Michael’s Mount experience to make your own.
The lizard peninsula
Head south on to the Lizard and the scenery changes. The rare geology of the area creates a haven for exceptional plants and flowers. Around the coastline you’ll find little fishing ports with huge granite sea walls to protect from the Atlantic gales, restaurants specialising in freshly caught seafood, and gorgeous sandy bays with jagged black rocks jutting out in to the sea. Stand right on the tip of the Lizard and look out to sea. At 49°57' N, the most southerly point on the UK’s mainland, watch the waves as they hurtle to the shore and imagine the thousands of ships that have passed by this treacherous part of the coast on their way across the Atlantic.
The villages are picture book perfect with tiny thatched cottages clinging together at the ends of the valley in coves where a small fleet of fishing boats catch fresh crab and lobster. In pubs by the shore there’s folk music and traditional Cornish singing.
AMAZINGEVENTS AND ATTRACTIONS(CLICK TO FIND OUT MORE)V
Penhellis is truly privileged to be able to be part of the amazing flora day celebrations held here in Helston. During this fantastic day our ground are awash with colour and joy as the procession spin an whirl through the gardens.
Helston, the Cornish market town, where for hundreds of years, the townsfolk have celebrated and enjoyed the wonderful tradition that is FLORA DAY.
This ancient festival is usually held on May 8th , unless that date falls on a Sunday or Monday, in which case the previous Saturday is taken. It is a Spring festival to celebrate the end of winter and mark the arrival of the new vitality and fertility with the trees and flowers bursting into life. The houses and shops of the town are decorated with greenery and floral arrangements to express the spirit of renewal.
When the big bass drum strikes the first beat of the dance at seven in the morning, the spirit of the day is stirred and the celebrations commence. Some eighty couples dance through the streets, entering selected houses and shops to drive out the darkness of winter and bring in the light of spring.
The colourful Pageant, known as Hal an Tow, tells the history of Helston with the participating characters singing about the challenge of the Spanish Armada, the English patron saint, St. George and the fight between St Michael and the devil.
Helston Farmers’ Market
Welcome to Helston Farmers’ Market where the very best of locally produced food can be found on the first Saturday of each month (except January) from 9.30am to 1.00pm at the Old Cattle Market, next to Lidl’s and the Boating Lake in Helston.
The market is a project of South Kerrier Alliance Community Interest Company (SKA CIC), a social enterprise, formed by volunteers, to address the needs and aspirations of the people of South Kerrier, Helston and its surrounding parishes.
The market is also organised by a team of dedicated volunteers who work hard to ensure that the market delivers high quality, local food straight from the producer and in doing so, helps to support small growers and enterprises.
Established in 2008 and starting with 13 local producers, the market has grown to be the largest of its kind in the County with over 40 local producers selling the finest quality produce.
The idea behind the market is to:
enable local food producers, farmers to sell their produce direct to the public
give customers the opportunity to buy fresh, locally grown, homemade and handmade produce and products,
raise public awareness on issues that involve locally produced food, sustainable farming and land management.
Almost all of the seasonal produce on offer has been raised, grown or made within a 20 mile radius of Helston with care and attention to quality and provenance.
Statement of Purpose
Responsible Individuals and Staff
Responsible Individual & Registered Provider
Mrs David Lunn
Glencare Homes Ltd
Miss Rebekah Walmsley
Staff who work in the home will be suitably qualified for their department of work. The organisation and skill mix of the staff is shown below:
Clinical Lead - Lauretta Burgess
Registered Nurses - at least one per shift
Head of Care - Lisa Brosnan
Senior Care Staff - NVQ Level 3
Care Staff - NVQ Level 2 or training towards it
All care staff must complete the Care Certificate and work towards an NVQ in Health and Social Care if not already qualified in this area. Staff are also provided with training additional to the Mandatory requirements to develop their knowledge and skills, recognising the importance of the personal development of our staff.
The home will have on duty the correct ratio of staff to the number of service users who are living in the home or in accordance with nursing assessments:
8am - 2pm 1 member of staff to 5 service users
2pm - 8pm 1 member of staff to 7 service users
8pm - 8am 1 member of staff to 10 service users
Also in the home will be a Kitchen Manager and a team of kitchen staff to assist in the preparing and serving of food as well as housekeeping staff to ensure the home is kept clean and tidy and that all laundry is done on the premises.
Penhellis is a care home which provides general nursing care for up to 26 adults, male and female of varying ages. Accommodation provides adequate space for a wheelchair user and incorporates a seating area in each room. There are communal spaces and bathroom facilities which are accessible for all service users.
To meet the needs of a varied client group we are able to provide several communal areas to enable our service users to feel comfortable and at ease within the accommodation. We recognise that service users of different ages will have different interests and so the home is able to provide and support a variety of leisure interests such as gardening, crafts, workshop and social groups; some are on the premises whilst others involve going out into the local community.
The nursing home prides itself on its ability to provide specialist care for conditions such as Parkinsons Disease, Multiple Sclerosis, Motor Neurone Disease and palliative care. Staff receive regular training both in house and externally to ensure the standards of care we deliver remain high. The nursing home expects to provide further training where necessary to enable us to deliver appropriate and holistic care to all service users. We only admit service users once we have carried out the necessary assessments to enable all needs to be met. The home will decline to admit a service user if we are unable to meet needs. It is the homes practice to involve outside agencies and with the involvement and support of the multi disciplinary team.
Our staff have significant experience delivering care for service users with a broad age range as well as those with physical disabilities and degenerative disease. All care needs will be discussed on an individual basis prior to admission.
Our Statement of Purpose gives information to prospective service users on how we run the home and what they can expect from us at Penhellis.
Choice of Home
To only admit service users that we are sure we can provide a high standard of appropriate care and fully meet their needs.
All service users and/or their representatives are invited to view the nursing home and discuss with the manager and/or staff the type of care required.
The manager will have an open approach and encourage staff, service users and their representatives to have an input in the home. The manager will also carry out regular surveys and questionnaires of the people who have an input in the home to ensure high standards are maintained. Regular audits will also be performed in the nursing home to ensure all equipment and services are adequate and meet the needs of the service users.
The manager of the home will ensure that all policies and procedures are maintained and updated when required.
The manager will ensure that the Statement of Purpose is upheld at all times.
Before a service user can be admitted to the home a full assessment needs to be completed by the registered manager or representative to make sure the home is able to fully meet the needs of the prospective service user. This will cover all activities of daily living such as diet, speech & communication, mobility, behaviour, sleep, recreation and a medical history.
All service users and/or representatives read and agree with the homes Terms and Conditions prior to moving in.
Prospective service users are invited to move into the home on a trial basis of up to 4 weeks. During this time either party has the right to terminate the service users stay with no notice required.
Where possible all emergency admissions are avoided. However if it is necessary to admit a service user before all required assessments can be completed the nursing home will ensure all necessary information is gained and given out within 48 hours. All other admission criteria will be met within 5 days.
Health and Personal Care
To provide a holistic and appropriate plan of care for each service user.
To maintain each service users privacy and dignity.
To ensure each service user receives care from outside health professionals when necessary.
Each service user will have their own care plan in which all information required to provide a high standard of care is documented. This plan is available for all care staff to read to ensure they carry out the correct care.
Care plans will be reviewed monthly or more often if necessary by the manager or representative and any changes to the service users health and or care requirements will be documented and changes to care implemented.
Subject to the service users agreement the involvement of family and friends is actively welcomed in the service users daily life, within the scope of the care plan. Subject to us receiving consent from the service user, family and friends are encouraged to contribute to the care plan reviews.
At all times any information recorded in the service users care plan will be written in such a way that it is accessible to the service user and/or representative - taking into account the Data Protection Act 1988.
The home has a strict Drug Policy and Procedure, which ensures all service users receive the correct and appropriate medication. These will be reviewed in house by qualified staff and GP when necessary but at least annually and changes implemented under guidance from the GP.
Service users where appropriate and in agreement with the management of the home may handle their own medication in accordance with the home’s policy and procedure for self medicating service users.
Whenever a service user is receiving personal care, the door to the room will be shut and curtains pulled and only those staff required to administer the care will be present. No member of staff will enter the room without knocking to check it is appropriate.
Service users will, following a risk assessment, have the right to have a key to their room and be able to lock the door providing all safety requirements are met.
All consultations with healthcare professionals, legal and financial advisors are conducted in the privacy of service users room and a nurse will only be present when necessary or requested by a service user or their representative.
Service users may entertain friends and relative at any time, providing consideration is given to other service users and staff in the home.
All service users will have access to a private telephone in their room for personal use, outgoing calls are charged for.
Service users will instruct staff on their preferred term of address and this will be recorded in the care plan and staff will use this at all times.
Service users will wear their own clothes at all times. Service users and/or their representative are asked to ensure all clothes are marked with the service users name. Clothes will then be cared for by the home, unless special care is needed - such as dry cleaning, when it will be the responsibility of the service user or their representative.
All service users will be treated with respect and the “Principles of Care” will be upheld at all times.
During a service users final illness and leading up to their death both the service user and their family and friends will be treated with respect and sensitivity and the service users privacy and dignity maintained.
Service users and their representative are asked in advance if they have any final requests, spiritual needs, rites and or function they would wish to receive leading up to and following their death and what staff in the nursing home would need to do.
The nursing staff will liaise with the service users GP and any other appropriate healthcare professional ie: MacMillan Nurses to ensure the service user receives adequate pain relief and other symptoms which are causing distress can be managed.
If a service users family wishes to stay with them during their final illness then staff will assist wherever possible.
Although the home cannot provide separate accommodation relatives are welcome to stay in the home and be provided with meals and beverages.
If the service users family require professional bereavement counseling, copies of leaflets and contact details can be obtained from the staff.
In the event that a service user has passed away the nursing staff have a strict policy and procedure to follow to ensure all legal requirements are met. Family and friends will be given adequate time to pay their respects. At all times following death staff will continue to show respect and sensitivity to the service user and their family and friends.
Daily Life and Social Activities
That service users are encouraged and helped to maintain hobbies and activities they wish to. Relatives and friends are encouraged to become part of the home and play an integral part of the service users life.
Service users are encouraged to be as independent as they are able.
Service users have the right to exercise free choice and control of their lives wherever possible.
That meal times are a social time and meals are nutritional and well presented.
The manager or representative will discuss with the service user during pre-admission assessment any hobbies or activities the service user would like to pursue after their admission and if these would be practical. The findings will be passed on to the activities coordinator for any arrangements to be made. All recreational activities are subject to a risk assessment before being incorporated into the care plan.
Visits from the service users preferred clergy are encouraged. If a service user wishes to visit their usual clergy the home can arrange this and a member of staff can accompany the service user. There may be an additional charge for this.
Relatives and friends are encouraged to visit the care home and are made to feel welcome. Where service users can still get in cars families are encouraged to take them out.
Service users are encouraged to set their own timetable for the day and the care home has policies and procedures for promoting independence.
Service users are encouraged to bring with them appropriate personal belongings to help ensure their room feels like home and comfortable, providing items are practical for the room.
The home prefers and actively encourages service users and /or their representatives to handle their own financial affairs, but the home will give help and guidance when requested.
The home has a 4 week rolling menu based changing approximately 4 times a year; it includes fresh products where possible and from local sources when available. Lunch is generally the main meal of the day, but changes can be made to accommodate individual service users.
Philosophy of Care
• It is the primary concern of Penhellis Nursing Home that the quality of care provided to the service user is of the
• We have a holistic approach to care and look at the overall effects on the service users’ health and welfare
• The surroundings in which the service user lives will be clean, comfortable and safe at all times.
• They will have their dignity preserved at all times and be treated with respect and sensitivity to all individual
needs and abilities.
• The care home service user will be encouraged to be as independent as they are able.
• All members of staff working in this care home have a duty to keep these considerations uppermost in their minds
when carrying out any tasks.
• Relatives and / or representatives will be kept informed of any changes that take place with the service users’ care and /
or health as appropriate.
• If at any time the care home service user or their family do not feel these values are being upheld, they are most welcome
to discuss their concerns with the Registered Manager and / or the Proprietors, so that a satisfactory conclusion
may be obtained.
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